The Business Process Officer reports to the Project & Transformation Director. The role provides hands-on support for process mapping and documentation, working closely with business teams to gather information, maintain an accurate and up-to-date document repository, and support the continuous improvement of the company's operational processes.

1.    Map and model existing business processes (purchasing, prospection, sourcing, supply chain, supplier management).

2.    Write and formalize procedures, work instructions, policies and company standards based on information collected from business teams.

3.    Update and organize existing documentation within the document management system (DMS).

4.    Propose and implement plans to optimize and simplify workflows.

5.    Maintain the document repository and manage the document lifecycle (review, approval, archiving).

6.    Deploy and administer document management tools (BPM, ERP, SharePoint, etc.).

7.    Run workshops with business teams to co-design target processes.

8.    Train and support employees in adopting new processes.

Technical skills (hard skills)

•       Process modeling (BPMN, Visio, Lucidchart)

•       Procedural writing (SOPs, work instructions, internal policies)

•       Process analysis: as-is mapping and to-be design

•       Lean / Six Sigma methodologies (Green Belt certification a plus)

•       Document management and quality systems (DMS, ISO 9001 framework)

•       ERP knowledge (SAP, Oracle or equivalent)

•       Microsoft Office Suite (Excel, PowerPoint, Word), Power BI a plus for reporting